FAQ

FAQ

What is the minimum storage period?


The usual minimum storage period is 1 month. For shorter times please contact us for a tailored storage solution.




Do I need to pay a deposit?


You are not required to pay a deposit, and if you do then it will be the deposit to book the storage unit. When you move in, we will apply that deposit to your first month of storage and you will only need to pay the remainder on the day you move in. Reservations via our website require a deposit.




Why do I need to sign a storage agreement?


The storage agreement sets out the terms and conditions for the use of the storage unit and facilities. It will clearly set out the rights and obligations of each party and by signing it you will have a written set of rules for the facility.




Do I need to come in to do all the paperwork, or can you just email it to me?


You will need to come into the storage centre to complete your paperwork as we will need to take copies of your ID and have you sign the storage agreement.




How can I get my stuff to the storage centre?


You can use your car, van, trailer or truck to move your belongings into your storage unit. Our aim of keeping your storage costs to a minimum means we have decided not to have a trailer or van on the site. However we can recommend hire centres and moving companies if needed.




What size units do you have?


We have a wide range of unit sizes to fit your requirements. Please check our Storage Guide page for the various sizes or you can call us to discuss your requirements.




What happens if my goods won’t fit?


No problem as we have a number of different sized units and we can usually move you into a larger unit.




If I run out of space, what are my options?


If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.




Am I automatically insured?


No, you are not automatically insured, so we strongly recommend that you organise insurance when you are ready to move in.




How much time do I need to give when moving out?


In the terms and conditions of your storage agreement it states that you must give at least seven (7) days’ notice of your intention to move out.




Will I get a refund if I move out earlier than expected?


As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move-out date, you will need to let our staff know before making your payment so we can pro-rata your payment. This way, you don’t have to pay for more than you need.





Getting Started

Can I pay per week?


Please contact our staff to discuss your options.




What are the prices?


The cost of your storage space will depend on the amount of space you require.




Do you offer any specials?


Yes, we have specials, but they will vary from time to time. To get the best deal, talk to our staff.




How does billing work?


We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out. If you would like to prepay for six months or 12 months at a time to receive a discount, you need to contact our office to apply the discount before the due date and we will arrange for a new invoice to be sent to you and we can take payment.





Prices and Payments

Can I pay per week?


Please contact our staff to discuss your options.




What are the prices?


The cost of your storage space will depend on the amount of space you require.




Do you offer any specials?


Yes, we have specials, but they will vary from time to time. To get the best deal, talk to our staff.




How does billing work?


We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out. If you would like to prepay for six months or 12 months at a time to receive a discount, you need to contact our office to apply the discount before the due date and we will arrange for a new invoice to be sent to you and we can take payment.





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© 2019 Green Door Storage

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Address | 2A Vogel Street, Naenae, Wellington 5011

Phone | 0800-473336 (0800-GREEEN)
E-mail | enquiry@greendoorstorage.co.nz