FAQ

FAQ

What is the minimum storage period?

The usual minimum storage period is 1 month. For shorter times please contact us for a tailored storage solution.



Do I need to pay a deposit?

You are not required to pay a deposit, and if you do then it will be the deposit to book the storage unit. When you move in, we will apply that deposit to your first month of storage and you will only need to pay the remainder on the day you move in. Reservations via our website require a deposit.



Why do I need to sign a storage agreement?

The storage agreement sets out the terms and conditions for the use of the storage unit and facilities. It will clearly set out the rights and obligations of each party and by signing it you will have a written set of rules for the facility.



Do I need to come in to do all the paperwork, or can you just email it to me?

You will need to come into the storage centre to complete your paperwork as we will need to take copies of your ID and have you sign the storage agreement.



How can I get my stuff to the storage centre?

You can use your car, van, trailer or truck to move your belongings into your storage unit. Our aim of keeping your storage costs to a minimum means we have decided not to have a trailer or van on the site. However we can recommend hire centres and moving companies if needed.



What size units do you have?

We have a wide range of unit sizes to fit your requirements. Please check our Storage Guide page for the various sizes or you can call us to discuss your requirements.



What happens if my goods won’t fit?

No problem as we have a number of different sized units and we can usually move you into a larger unit.



If I run out of space, what are my options?

If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.



Am I automatically insured?

No, you are not automatically insured, so we strongly recommend that you organise insurance when you are ready to move in.



How much time do I need to give when moving out?

In the terms and conditions of your storage agreement it states that you must give at least seven (7) days’ notice of your intention to move out.



Will I get a refund if I move out earlier than expected?

As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move-out date, you will need to let our staff know before making your payment so we can pro-rata your payment. This way, you don’t have to pay for more than you need. ​



Getting Started

What is the minimum storage period?

The usual minimum storage period is 1 month. For shorter times please contact us for a tailored storage solution.



Do I need to pay a deposit?

You are not required to pay a deposit, and if you do then it will be the deposit to book the storage unit. When you move in, we will apply that deposit to your first month of storage and you will only need to pay the remainder on the day you move in. Reservations via our website require a deposit.



Why do I need to sign a storage agreement?

The storage agreement sets out the terms and conditions for the use of the storage unit and facilities. It will clearly set out the rights and obligations of each party and by signing it you will have a written set of rules for the facility.



Do I need to come in to do all the paperwork, or can you just email it to me?

You will need to come into the storage centre to complete your paperwork as we will need to take copies of your ID and have you sign the storage agreement.



How can I get my stuff to the storage centre?

You can use your car, van, trailer or truck to move your belongings into your storage unit. Our aim of keeping your storage costs to a minimum means we have decided not to have a trailer or van on the site. However we can recommend hire centres and moving companies if needed.



What size units do you have?

We have a wide range of unit sizes to fit your requirements. Please check our Storage Guide page for the various sizes or you can call us to discuss your requirements.



What happens if my goods won’t fit?

No problem as we have a number of different sized units and we can usually move you into a larger unit.



If I run out of space, what are my options?

If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.



Am I automatically insured?

No, you are not automatically insured, so we strongly recommend that you organise insurance when you are ready to move in.



How much time do I need to give when moving out?

In the terms and conditions of your storage agreement it states that you must give at least seven (7) days’ notice of your intention to move out.



Will I get a refund if I move out earlier than expected?

As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move-out date, you will need to let our staff know before making your payment so we can pro-rata your payment. This way, you don’t have to pay for more than you need. ​



Prices and Payments

Is the site secure?

We have made the facility as secure and safe as possible to ensure you are comfortable when accessing your unit. We have 24-hour video surveillance throughout the facility and the access points, doors and loading bay, require a unique access code.



What security is there at each storage centre?

The facility has a PIN access system for entry and exit of the main gate. The same PIN access is then used for the facility doors and loading dock. This PIN is unique for you. There are digital video cameras strategically placed around the storage centre to monitor all the storage units at the premises 24 hours a day, 7 days a week.



Do you have a key for this unit?

No. Self-storage means you pack your unit with your goods, you lock the unit with your own padlock and only you will have the keys. The facility's staff do not hold a key to your storage unit – only you can access your goods.



Can I give my code to others (e.g. removal firm or relatives)?

We advise that you do not give your code out to anyone other than the person you have nominated to have access on your contract. This protects both you and other unit holders.



How many attempts do you get if you forget your code?

If you enter an incorrect code, the system will not recognise you and you will not be given access. You can try as many times as you like. If this happens and it is an emergency, you can refer to your storage agreement, or call the emergency contact number posted near the entrance of the facility.



What access to my unit do I have?

Access to the facility is 24/7 so you can access your unit any time of the day on any day of the year.



How often can I access my goods?

If your account is paid up to date, you can access your storage unit as often as you wish.



Security and Access